Privacy Policy
Last updated: December 2024
1. Introduction
Pacific Kayaks ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
2. Information We Collect
Personal Information: When you submit a quote request, contact form, or newsletter signup, we collect:
- Name
- Email address
- Phone number (optional)
- Postcode (for delivery quotes)
- Message content
Technical Information: We automatically collect:
- IP address (for spam prevention and rate limiting)
- Browser type and version
- Pages visited and time spent
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and quote requests
- Process and fulfill orders
- Send newsletter updates (with your consent)
- Improve our website and services
- Prevent spam and abuse
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Shipping and logistics providers (to fulfill deliveries)
- Payment processors (when you make a purchase)
- Service providers who assist our operations (under strict confidentiality agreements)
- Law enforcement (when required by law)
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Quote requests and contact submissions are retained for up to 3 years for business records. Newsletter subscriptions are retained until you unsubscribe.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Cookies
Our website uses essential cookies to enable core functionality. We do not use tracking cookies for advertising purposes. You can configure your browser to refuse cookies, but this may affect website functionality.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9. Contact Us
For privacy-related enquiries or to exercise your rights, please contact us at: our contact page.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.